Privacy Policy

Our Privacy Policy (hereinafter referred to as “this Policy”) is designed to help you understand how TheOneLuxury, its direct and indirect subsidiaries, affiliates, and independent legal entities located in different regions that manage, operate, franchise, license, own, and/or provide services to hotels under or related to the TheOneLuxury brand (collectively referred to as “TheOneLuxury” or “we”) collect, use, and share your personal information. This Policy reflects our commitment to protecting your personal information and has been adopted by all TheOneLuxury entities, including its subsidiaries, affiliates, and other legal entities.

We will use your personal information based on your needs to enhance your interaction experience with TheOneLuxury (hereinafter referred to as “purpose”). Throughout this process, we are committed to protecting the privacy and security of your personal information.

As a guest of TheOneLuxury or someone interacting with us, you understand and agree that TheOneLuxury may collect, use, and share your personal information in accordance with this Policy.

When you provide us with personal information about others, you should ensure that the person is aware of this Policy, particularly informing them of how we may use their information. It is recommended that you offer them a copy of this Policy and remind them to read it in advance.

This Policy applies when you interact with TheOneLuxury through our website (including official websites and various booking websites) (collectively referred to as “website”), our mobile applications (collectively referred to as “applications”), or when you contact us via phone, text, social media, or other means. Additionally, this Policy applies when we receive your personal information from third parties (unless otherwise stated by the third party’s privacy policy).

The term “TheOneLuxury hotels” refers to different hotels associated with TheOneLuxury, operating under or related to the TheOneLuxury brand globally, and also includes independent brand hotels associated with TheOneLuxury Group and/or its direct and indirect subsidiaries.

This Policy explains the scope and limitations of our global data collection, processing, and sharing activities, and adjustments will be made based on the laws and regulations of different regions or countries. For example, some countries’ laws may limit the types of personal information we can collect or how we handle it, and we will adjust our internal policies accordingly to comply with local laws.

If you are an employee of TheOneLuxury, please refer to the applicable employee privacy policy or employer privacy policy. This Policy only applies to information collected about you as a customer.

We may collect and process personal information based on your needs to provide an optimal interaction experience. The types of information we collect may vary depending on your region or how you interact with us. The following are categories of personal information we may collect:

• Contact and Identity Information: Includes name, contact information (such as phone number, address, email), job title, employer, or professional affiliation.

• Account Information and Marketing Preferences: Includes details of frequent flyer or other travel partner programs and your marketing preferences.

• Accommodation and Purchase Information: Includes information about hotels you have stayed at or booked, arrival and departure dates, and products and services purchased or used.

• Device, Internet, and Network Activity: When you interact with us online, we may collect your device’s IP address, browsing information, and device details.

• Payment and Credit Information: We may collect details of credit cards and other payment methods.

• Location Information: When you visit our website or use our applications, we may automatically collect precise geographical location data.

• Preferences and Inferences: We may infer your preferences based on other personal information we collect to provide a more personalized service experience.

In accordance with applicable laws, we may collect, use, and share your personal information for the following purposes:

• Provide, bill, and manage hotel accommodations and other goods and services.

• Enhance the functionality of our website, applications, and goods and services.

• Arrange concierge services for you, such as restaurant, attraction, and transportation reservations.

• Conduct market research, customer satisfaction surveys, etc..

• Prevent, detect, and investigate fraudulent activities.

• Provide security and safety services.

• Fulfill our legal and regulatory obligations.

We may share your personal information with third parties under certain circumstances, as required by applicable laws:

• Within TheOneLuxury Group: To provide better services or manage loyalty programs.

• Service Providers: We may share information with service providers to perform certain services on our behalf.

• Business Transfers: In the event of hotel or asset sales, personal information may be transferred as part of the assets.

• Legal Requirements: We may disclose your personal information to protect our rights or assets in compliance with the law.

We take the security of your personal information very seriously and use Transport Layer Security (TLS) software to encrypt your personal information. When making transactions on our website, please ensure that “https” appears in the URL and a lock icon is visible in the browser’s address bar, indicating secure transmission.

We also implement physical and electronic security measures to protect stored personal information, striving to prevent loss, misuse, or alteration of data.

Our website and services are not intended for minors. We do not knowingly collect information from individuals under the age of 18. If you are under 18, please do not submit any personal information to our website.

You may choose at any time whether or not to provide certain personal information. If you choose not to provide specific details, your experience at our hotel may be affected (e.g., we cannot process reservations without your name).

As our business evolves, this Policy may be updated. You can always view the latest version of the Privacy Policy on our website.

If you have any questions about this Policy or wish to submit requests regarding personal information, feel free to contact us. We are committed to serving you and ensuring that your privacy is protected.